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General Quick Tips

Closing and Reopening Cases in CONNECTIONS

There are occasions when a CONNECTIONS case must be closed and reopened for administrative reasons (e.g. close and reopen a case to correct a CID date, close protective case and reopen a preventive case in New York City). When this occurs it is important to relate the individuals in the new case to the existing Person ID and merge the new case with the closed case number. It is also very important that there is communication between the staff with a role in the case prior to the case closing. The Case Manager should make sure that the staff with a role in the case are aware that the case will be closed and reopened. It is also important to note that all "To Do's" related to a case are deleted when the case is closed, and will disappear from the To Do lists of staff who were assigned to the case when it is closed.

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